Whom do I contact for questions about my order? You can contact our customer service center by phone at 1-877-755-4920. Monday-Friday, 9:00am to 5:00pm PST. A message service is also available for all after hour calls. >p> Can I place my order by phone, fax or mail if I am not comfortable ordering online?

Yes, you can place your order by phone at 1-877-755-4976 or by fax at 1-888-709-8557. Monday-Friday, 9:00am to 5:00pm PST.

Can I change all or part of my order?

If you have already submitted and confirmed your order, you can change all or part of your order by calling our customer service at 1-877-755-4920. What payment options are available? Do you only accept credit cards? All major credit cards are accepted online. These include American Express, Visa, MasterCard and Discover. We also accept paypal and checks. School districts may use their purchase order system, but need to call to confirm the order. For questions please call 1-877-755-4920.

What is your return policy?

Return Policy Exchanges Exchanges are easy! Simply enclose a copy of your invoice with your unwanted items and a note indicating exactly what you would like instead. If you are unhappy with an item for any reason, we have hundreds of items from which you can choose an exchange. Merchandise may be exchanged under the following conditions. All merchandise must be exchanged within 30 days of receipt and in the original packaging as received, unused & undamaged. The customer pays return shipping to our location. There are no additional shipping charges or restocking fees for exchanges. *Please note that there are no exchanges on hosiery items or bodystockings. Returns Please enclose a copy of your invoice with your return. * Refunds will be delayed on packages received without invoices or order numbers. A restocking fee will be deducted from your refund for any returns. The fee is 15% of the price of the items that are returned. Refunds are issued within one week from the date we receive your return. The balance will be credited to your charge account. We do not offer refunds on formal dresses, sunglasses, hosiery, bodystockings, or clearance items. (All clearance items have CLEARANCE in the title). There is no refund for shipping charges. International Sales All Customs Fees, Duties, or Tariffs are the responsibility of the customer. This applies to the original purchase and shipment and to product return shipments. Packages that are undeliverable or refused by the customer will not be refunded for shipping charges. Damaged or Defective Merchandise All damage or defective claims must be made within 5 days of receiving merchandise. Toll free: 877-755-4920 Fax: 888-709-8557. Please send Returns and Exchanges to:
Return/Exchanges Department 7464 E Tierra Buena Lane Suite 107 Scottsdale, AZ 85260

How long will it take to credit my account after a return?

Please allow 2-weeks for the product amount to be credited back to your account.

How long will it take to replace my merchandise if I return/exchange it? Please allow up to 2-weeks for your merchandise to be delivered after a return/exchange.

Do you charge sales tax?

We only charge sales tax in our home state Arizona.

How can I tell if the products I want are in stock?

All of the products present on our websites are currently in stock unless otherwise indicated. If there is a problem you will be contacted by phone or email the day after the order is placed.

SHIPPING
What shipping services do you offer? How soon can I expect to receive my order? All shipping options are offered after you enter your mailing address to which your order will be sent too. Most orders normally ship by the next business day. Exact transit times depend upon the method of shipment you choose.

US Mail - Standard Shipping

Fed-Ex 2nd Day Air: 2-business days

Fed-Ex Express : 3-business days

Fed-Ex Ground: 2-8 business days, depending on distance from Arizona

Fed-Ex Overnite- Next business day

Do you ship Internationally?

Yes, We ship via US Post Office. GENERAL
If I leave your websites and return, will my items be saved in my shopping cart? Items will only stay in your shopping cart while you are shopping on one of our websites. After you close your shopping window or leave one of our websites, all of your items will be emptied from your cart. So please remember to confirm all of your purchases and check-out before leaving one of our shops.
How do I remove an item from my shopping cart? Go to the Cart screen by clicking on the Cart link in the top right-hand corner of your shopping screen. You will be able to view all of the items in your shopping cart. If there are any items that you want to remove individually, click on the remove button in the shopping cart next to the item and it will automatically remove that item. If you would like to clear your basket completely, click on Empty Cart at the bottom of the list.

Can I change the quantities of the items in my shopping cart?

You can change the number of each item that is in your cart and then simply click the Update button below the list.

Do I have to register before I can place my order?